Use placeholders to insert email content
With the template engine of the Exchange Server Toolbox you can process email content and insert it in your emails in just a few steps.
Whenever an action demands a parameter you can use the menu item "insert variable" to insert a placeholder. Once the action is run, the variables are processed and the corresponding content is inserted.
How can I use placeholders in emails?
The Exchange Server Toolbox offers an easy-to-use menu leading you through the process of creating your own placeholders.
Once the action has been configured, the placeholders will be replaced by content from the email automatically.
How can I use placeholders?
Example No. 1:
You are about to start your two week holiday and need an out-of-office message to inform colleagues and customers. Without variables your email reads:
"Thank you for your email. I am currently out of office and will return on August 24. For urgent issues please contact Ms. Helpfulcolleague."
Using the Exchange Server Toolbox you can create a much more personal sounding email. Simply use the following variables:
Thank you for your email of [$Date and Time$]. I am currently out of office and will return on August 24. For urgent issues please contact Ms. Helpfulcolleague."
Let us assume that "Mr. Tom Example"
<firstname.lastname@example.org> sends you an email on August 22nd. He receives the following reply.
"Dear "Tom Example"<email@example.com>,
Thank you for your email of 22.08.2013 1:56. I am currently out of office and will return on August 24. For urgent issues please contact Ms. Helpfulcolleague."
Addressing your contact by name lets your autoreply sound much more friendly, the inserted date and time shows Mr. Example exactly which email it refers to.
Example No. 2:
A colleague wants to send a document via email, but the document is infected by malware. The integrated virus protection detects the malware and the sending operation is stopped.
The sender receives an email containing the following information:
- Notice of the refused sending operation
- Date and time of the sending task
- Which malware was found (only in combination with ClamAV)
Using this information the sender can identify the infected document and take the appropriate measures. In addition, he now knows that his email has not been sent and can resend it - after solving the virus problem.
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