Knowledge Base

I kept getting a relay error after i sent 250 emails, error stated a i was over my relay limit. My ISP says i have no limit and can send unlimited emails. The email address i was using was a GO DADDY webmail email address.I am very happy with your program but can you help with this matter?

I tried sending mail and get the following message:Error: Could not send message. (sorry, that domain isn 't in my list of allowed rctp hosts (#5.7.1))

The product works great in sending out mail but Ican 't use it on the return mail cause I 'm using Exchange which will not allow me to set up a pop3 account. Is it possible to send return mail to a different account than the sender account? Or how can I utilize your return feature with Exchange ?

I can 't send to my recipients list.After my first attempt, my list marks a red cross to each entry.How do I deblock it and how do I sent my email to all my recipients?

I?m a registered user of SmartSerialMail. I wish to install it on a temporary computer and transfer program and data when the permanent computer becomes available. How do I ?remove? the software from the temp one and install it to the new/permanent computer, without losing all my contacts information?

Can I transfer all my smart serial mail content - mails, content, email address lists to another computer?

How do we know whether the email is successful send or not?

If the email is not send, is there any way of resending the failed emails?

I can only use gmail smtp server successful. May I know, what other free smtp server that can be used, (such as yahoo, hotmail, netscape, AOL and etc). I have tried using yahoo and hotmail, but not successful. I wonder if it is because there are somethings wrong with the server setting. Can you give me some advice, what their setting are ?

I work sometimes at home. Can I use the same license at home that I will be using at the Office or do I have to buy two licenses?

I 'm trying to send a bulk mailing to my Exhibitors - I 'm getting the following error message - "Error : Could not send message. (... Relaying temporarily denied. Cannot resolve PTR record for 72.179.30.60) "Is this your error or have I screwed something up?

While creating a message I have chance to enter the profile_signature field. But I can 't see how to add my signature to a profile.