Knowledge Base

When I try to test the connection with a SMTP server, I get the following error: socket error: 10060.I have checked everything but can 't get rid of this error.

Does SmartSerialMail allow me to use dynamic tags in the email body?For instance, when sending out a newsletter to my business clients, I 'd like to address my clients with a personal saluation, e.g. Dear {ClientName}.I even like to customise my mail in more places. E.g.: Dear {ClientName}, Please login to our site (hyperlinked as http://www.my-page.com.au?ref={ClientName}) with following username and password: Your username: {Username} Your password: {Password}For intance, when sending out a newsletter to my business clients, I 'd like to address my clients with a personal saluation, e.g. Dear {ClientName}.I even like to customise my mail in more places. E.g.:Dear {ClientName},Please login to our site (hyperlinked as http://www.getalife.com.au?ref={ClientName}) with following username and password:Your username: {Username}Your password: {Password}

How can I add a default value to a function, e.g. if I will insert the %first_name% tag in my message and some addressee has this field empty then i want to use the word "friend ". Where can I make/change this setting?

I receive this error message : "Error : Could not send message. (You have exceeded message sending limit, and i will not accept any messages from you within 15 minutes) "Is it some kind of program limitation or something else?

I have downloaded SmartSerialMail version 4.2.2, but every time I load up the program I get a warning box saying "SmartSerialMail Version 3x has been found on your system. Do you wish to import the data? This may take several minutes. "All older versions have been uninstalled and yet I still get this warning. How do I get rid of the warning so that the new version starts up correctly?

I received error messages similar to "Could not add image: xxx " during sending of HTML mail.

I am a registered user of SmartSerial Mail and I moved from WinXP to Vista on another machine. I re-installed the software but I need to recover my old settings. Where are they stored ?

If I want to collect bounces, only very few bounces will be recognized as being bounces. How can I alter this behaviour ? Your message did not reach some or all of the intended recipients. Sent: Fri, 2 Nov 2007 09:50:11 +0100 Subject: my-subject The following recipient(s) could not be reached: customer-adress@mail.com Error Type: SMTP Remote server (208.36.123.17) issued an error. hMailServer sent: RCPT TO: Remote server replied: 550 : User unknown

Can I connect SmartSerialMail to an Exchange Server ?

I?ve performed a mail sending for a customer of mine, and wanted the bounced mail to be returned to me. But instead the bounces were sent back to my customer. How can I avoid this failure in future ?

A while ago, I 've downloaded and tested SmartSerialMail a little bit. Now, the company has a purchase decision to make, and I want to test the software once again. But the test period has expired? Is there any possibility to test the software a second time ?

How can I extract first name and/or last name from a subscription ?