Knowledge Base

TreeSize



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The 64bit version of TreeSize Professional crashes immediately after start with Windows 10 Insider Preview since build 14901.

We are aware of this error and a fix will be incorporated soon.

The error only occurs with the 64bit version of TreeSize Professional. Not affected are the 32bit version of TreeSize Professional, the demo versions and TreeSize Free.

Until the issue could be fixed, we thus recommend to use the 32bit version of TreeSize Professional with the Windows 10 Insider Preview.

I was wondering if it was possible to have the "Check for Update" button disabled or removed from the Help menu.

The "Check for Update" button in the "Help" menu can be hidden in two ways:

Running TreeSize with special command line options

If you execute this command line after the installation, the "Check for Update" button will be no longer available:

TreeSize.exe /NOGUI /ShowCheckForUpdate False /SAVESETTINGS

Please add the full path to TreeSize.exe, e.g."

%programFiles%\Jam Software\TreeSize Professional\TreeSize.exe"

Deploying a configuration file

First you need to edit the XML-based configuration file of TreeSize. The configuration file is locted at the following path by default:

%APPDATA%\JAM Software\TreeSize Professional

(Ples note that %APPDATA% is an environment variable that will be resolved automatically by Windows if it is entered in the address bar of the Windows Explorer.) 

Before proceeding, please ensure TreeSize is closed.

In the folder above, you will find a file called "GlobalOptions.XML" Please open the file with a suitable text editor (Notepad, Notepad++,...) and search for the following line: <ShowCheckForUpdate>True</ShowCheckForUpdate>

Please set the value "True" to "False". If you start TreeSize again, you will notice that the "Check for Update" button is no longer available.

 

Is TreeSize available for Android?

There in no TreeSize App for Android. But you can scan your mobile phone using the TreeSize Windows desktop app, if your mobile device is connected to your PC via USB and is unlocked. For more details on this suubject please visit: http://http://www.jam-software.de/treesize/scan-smartphones-and-mobile-devices.shtml

Are there any known problems when using TreeSize Professional on a Citrix server?

TreeSize Professional runs in a Citrix environment, there are currently no known problems. Please note that you need one license for each Citrix client in which TreeSize Professional can be started.

How do i know that the scan of a path is finished?

If the small blue progress bar left of the root node disappears, the scan is finished. Duriong a scan the small hourglass on top of the folders indicate that the folder is not fully scanned.

What ports will need to be opened in the firewall to allow scanning a remote server?  

Typically our products use the same ports as Windows Explorer. Port 445 is needed for SMB/CIFS communication. Ports 137-139 are needed for NetBios/Name resolution only . Without it you will have to access machines by IP address opposed to NetBIOS name. Example \\192.168.1.100\share_name opposed to \\my_file_server\share_name. So port 445 is sufficient if you can work with IP addresses only.

If I try downloading the setup (.EXE) in the Internet Explorer [IE11], I see the following error message: "The signature of this program is corrupt or invalid."

Don't worry our software is still safe. As of January 1, 2016, the Internet Explorer no longer supports SHA1 signatures, even if the certificate used for the digital signature is still valid. You'll find additional information here. The Internet Explorer will still download the file, but you won't be able to open it directly. To install our software, simply navigate to the folder you saved the file to and start the setup manually. To check whether the signature is valid, simply right-click on the installation file and open the tab "Digital Signatures"

 

I am a registered user. How do I download upgrades if I want to run the latest version?

In our customer 's area you can download the full version of your registered software, get the installation password, update your personal data or purchase updates to the next major version for a reduced price.
http://www.jam-software.com/customers/

The exported files generated through a scheduled Treesize scan differ from those I generated in the user interface. How can I make sure the export have the same format?

The reason for this is usually that the task is running under a different user account than the TreeSize user interface. One possibility would be that either is running as Administrator while the other is not. 


You can ensure that the task uses the same settings for all users by exporting your current options from the UI via "Home" > "Options" > "Export" and using that file for your task as well. You can then use the TreeSize task scheduler dialog to modify an existing task and select "Use saved options" in combination with your exported options file.You can also manually modify the task via the Windows Task Scheduler and append the command line argument /OPTIONS <pathToOptionsFile>.

Does Treesize Professional allow to search for files or folders to that a certain user has access to?

We are sorry, this is currently not possible. What you can do is perform a full export of the directory tree in the TreeSize main module, or of a result list of the TreeSize File Search, to Excel, and then use Excel Auto-Filter feature to filter the files in question.

TreeSize Professional shows the error ".NET Framework not installed - This application requires a higher version of .NET Framework to work properly." on startup and then terminates.

TreeSize Professional requires version 4.0 of the .NET Framework to work properly. Please make sure that the current .NET version is installed. During its installation TreeSize Professional checks the available .NET version. If necessary, TreeSize will update the framework automatically.

TreeSize Professional shows the error "Assembly not found - A .NET assembly could not be loaded." on startup and then terminates.

TreeSize Professional requires both the "Jam.Interop.dll" and "ChartAssembly.dll" libraries in addition to its .exe file to work properly. Please reinstall TreeSize. This will make sure that the two files are copied to the correct directory.