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Technical Support

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If you have any problems with the ShellBrowser application you can contact our support via this email address:

shellbrowser@jam-software.com

 

Please include the following information with all support requests:

The version of ShellBrowser you are running
Description of your problem. Please provide as much information as possible so we can reproduce the problem if necessary
The 'sentinel.log.txt' and 'service.log.txt' file in the 'logs' directory that is located in the installation directory of the Software
The version of your operating system

 

Please make sure you tell us as much information as you can about the problem you are experiencing, including any error or warning messages that may have been displayed.

 

If you have any comments or suggestions for the next releases, please feel free to post them to us.