FAQ > Common error entries (Log)

What does '..too many connections' mean?

See 'Socket Error # 10068 Too many users'.

What does 'Socket Error # 10053 Software caused connection abort' mean?

A connection abort was caused by the server or some software in between (e.g. firewall, proxy). Turn off any proxy (check if your antivirus software installed a proxy) and firewall for testing.

What does 'Socket Error # 10054 Connection reset by peer' mean?

A connection was forcibly closed by a peer. This normally results from a loss of the connection on the remote socket due to a timeout or a reboot.

What does 'Socket Error # 10055 No buffer space available' mean?

An operation on a socket or pipe was not performed because the system lacked sufficient buffer space or because a queue was full.
This error indicates a shortage of resources on your system. It can occur if you're trying to run too many applications (of any kind) simultaneously on your machine. If it persists, exit Windows or reboot your machine to remedy the problem.

What does 'Socket Error # 10060 Connection timed out' mean?

A connect or send request failed because the connected server did not properly respond after a period of time. Check that the destination address is a valid IP address. If you used a host name, did it resolve to the correct address?

What does 'Socket Error # 10061 Connection refused' mean?

No connection could be made because the target machine actively refused it.
This usually results from trying to connect to a service that is inactive on the foreign host.
So either you went to the wrong host, or the service (SMTP, POP3, IMAP) you're trying to contact isn't available. Check the destination address you are using. If you used a host name, did it resolve to the correct address? It's also possible that the remote services use a different port number.

What does 'Socket Error # 10068 Too many users' mean?

The server quota ran out. The server refused connection because there are currently too many users connected to the server. Try again later.

What does 'Socket Error # 11001 Host not found' mean?

No such host is known. The name you have used is not an official host name or alias. This is not a software error, another type of name server request may be successful.
Check, if you have a name server(s) and/or host table configured. If you are using a name server(s), check whether the server host(s) are up (e.g. try to ping the server(s)). You could also try to resolve another host name you know should work, to check that the name resolution server application is running.

What does 'Socket Error # 11004 Valid name, no data record of requested type' mean?

The requested name is valid, but does not have an internet IP address at the name server. This is not a temporary error. This means another type of request to the name server will result in an answer.
This error is similar to the 'Socket Error # 11001 Host not found'.

I receive an error message, after a certain number of message are send. (e.g. „connection closed gracefully“)

Some SMTP servers limit the number of messages sent per time interval. Please use the option "Processing with a time delay" in the "Sending Options" of step ' 1. Profile' and reduce the number of mail messages sent per time interval. The optimal settings for this options can only be determined by experience and will differ for every provider.

I use AOL as a service provider, but I receive the error message 'AOL has identified this mail to be unsolicited bulk mail' most the time.

AOL scans all mail sent via port 25. Use port 587 (message submission port) instead, to avoid this problem. Open the “Advanced Outgoing server options” dialog in step ' 1. Profile' and set the port of your SMTP server to 587.

The connection test to Freenet and gmx.net addresses fails.

Outgoing mail servers: mx.freenet.de and mail.gmx.net

Almost all public / free SMTP server demand authentication, so you have to activate this feature in SmartSerialMail and provide a user name as well as a password.
Often, these servers are also limited to a certain amount of mail messages per session / connection. You should use the “Processing with a time delay” option in Step ' 1. Profile' for failure free transmission of your messages.

I have no problems sending mail to small groups, but I get error messages, if I try to send mail to larger groups (e.g. 250 recipients).
“SMTP Server error: Socket Error #10054. Connection reset by peer. ---“
I know from former mailings, that the mail addresses are all valid. What does it mean ?

Although this error message could appear under many conditions, most the time -as in the described scenario- it simply means, that your provider limits the amount of mail you can send via this server in a certain period of time. E.g. you may send only 20 mail messages every 20 minutes. Please ask your provider about the details of these limitations.

You should use the “Processing with a time delay” option in Step ' 1. Profile' for failure free transmission of your messages.

When I try to test the connection with a SMTP server, I get the following error:
Socket error: 10060.
I have checked everything but can't get rid of this error.

This happens, if the server does not respond your connection request in time. There are many possible causes for a delayed / not existing server reaction :

•	the server is unknown / server address is wrong or misspelled; Check the servers address, try it’s IP address to be sure.

•	a virus scanner or a firewall proxy delays the request too long. Try to establish a connection, after disabling your firewall and virus scanner. If this works, enable one application after another. When you have identified the blocker, add a rule that allows SmartSerialMail to send mail.

•	your internet connection is too slow;

•	the server is overloaded;