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Tutorial 2: Managing what comes back

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info_32 Note:

This feature is only available in the Enterprise Edition.

You can find a detailed comparison between the Small Business Edition and the Enterprise Edition here.

 

Follow these steps:

 

1.Choose 'returns6. Returns' in the navigation.

 

2.Select an existing profile in the 'profile_smallProfile' menu on the left.

 

3.Specify under 'Incoming Server Options' the details of the POP3/Exchange account you receive your e-mails from.

 

note Note:

If you access this POP3/Exchange account with other mail clients too, you have to make sure that these client(s) are set to leave the messages on the server.

 

4.Click on the button 'test_connectionTest Connection' in the toolbar to check that your settings are correct.

 

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5.The 'General Settings' actually complement the special settings for the specific returns.
If you make specific settings they will override the general settings.

 

6.Click on the button 'collect_from_serverCollect from server' to collect your returns.

 

7.Click on the button 'collect_from_outlookCollect from Outlook' to collect your returns from Outlook.

 

note Note:

Collecting e-mails from Outlook is not supported prior to Outlook 2003.

 

Deleting e-mails from Outlook is not supported yet.

 

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8.Under the tab 'Bounced Mail' you can collect the bounced mail into a special list or let SmartSerialMail remove the addresses from your recipients list.
Here you can make your special settings about how to process the bounced mail.

 

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9.Under the tab 'Subscriptions' you can collect incoming subscriptions into a special list.
SmartSerialMail scans the subject line of all received mail and tags the mail as subscription, if the subject contains a specified term (usually a word like 'subscribe').
Here you can make your special settings about how to process subscriptions.

 

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10.Under the tab 'Cancellations' you can manage your incoming cancellations.
SmartSerialMail scans the subject line of all received e-mail and tags a mail as cancelaltion if the subject contains a specified term (usually a word like 'unsubscribe').
You can collect the addresses of the cancellations in a special list or let SmartSerialMail remove the addresses from your recipients list.
Here you can make your special settings about how to process cancellations.

 

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You can get detailed information in the help files under 'Returns'.