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Bounces

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The register pane 'Bounced Mail' shows your options for managing bounces.

 

info_32 Note:

Returns are only available in the Enterprise Edition.

You can find a detailed comparison between the Small Business Edition and the Enterprise Edition here.

 

If a mail cannot be delivered, the mailing system will automatically send a mail back to the sender.

This automatic response mail is called a 'bounced mail' (or simply a 'bounce').

It contains the failed recipient address and in most cases the reason for failure.

 

Returns_bounced_mail

 

 

Bounced Mail Options

Collect Bounced Mail

If this option is set, the addresses of the bounced mail will be sorted out from your actual profile and further processed as stated.

Collect into:

If this option is set, the addresses of the bounces will be collected into a separate list and further processed as stated. The original list of recipients won't be changed.

Remove from:

If this option is set, the addresses of the bounces will be deleted right away from your list of recipients.

 

note Note:

We recommend to collect the addresses of the bounces into a separate list for later processing. Failure analysis and data security is much easier this way.

How to Process the Bounced Mail

Also take a look at the General Settings.

Leave processed messages on server

Leaves the processed mail on the mail server.

Delete processed messages from server

Deletes the processed mail from the mail server.

Forward processed messages to address

Forwards the processed mail to a mail address before deleting them from the server.

 

The address in this box will be checked during input and one of the following 3 icons could be shown:

 

checktrue

The address is formally correct.

 

note Note:

It cannot be guaranteed, that the address really exists.

checkinfo

The address is formally correct, but some Programs/Providers might not treat it as such.

checkfalse

The address is not set or formally incorrect.

Remove messages after forwarding from server

If this option is set, the forwarded mails will be deleted from the mail server.