Menu > Returns > Cancellations

In this pane you can manage your cancellations.

Note:
Returns are only available in the Enterprise Edition. You can find a detailed comparison between the Small Business Edition and the Enterprise Edition here.

Note:

Returns are only available in the Enterprise Edition.

You can find a detailed comparison between the Small Business Edition and the Enterprise Edition here.

SmartSerialMail scans the subject line of a received mail and tags this mail as cancellation if the subject

contains a specified term (usually a word like 'unsubscribe').

Return_Canellation

Cancellation Options

Collect Cancellations

If this option is set, the addresses of the bounced mail will be sorted out from your actual profile and further processed as stated.

Unsubscribe from list if subject contains:

Specifies the keyword for identification of a cancellation message.

Collect into:

If this option is set, the addresses of the cancellations will be collected into a separate list and further processed as stated. The original list of recipients won't be changed.

Remove from:

If this option is set, the addresses of the cancelaltions will be deleted right away from your list of recipients.

Note:
We recommend to collect the addresses of the cancellations into a separate list for later processing. Failure analysis and data security is much easier this way.

How to Process Unsubscriptions

Also take a look at the General Settings.

Leave processed messages on server

Leaves the processed mail on the mail server.

Delete processed messages from server

Deletes the processed mail from the mail server.

Forward processed messages to address

Forwards the processed mail to a mail address before deleting them from the server.

The address in this box will be checked during input and one of the following 3 icons could be shown:

The address is formally correct.

Note:
It cannot be guaranteed, that the address really exists.

The address is formally correct, but some Programms/Providers might not treat it as such.

The address is not set or formally incorrect.

Remove messages after forwarding from server

If this option is set, the forwarded mails will be deleted from the mail server.