FAQ > General / Registration

Q:	Which operating system does SpaceObServer run on? What are the system requirements?

Currently the following operating systems are supported: Windows XP, Windows 2003 Server, Windows Vista, Windows Server 2008, Windows 7 in both their 32 Bit and 64 Bit editions. The operating system should have installed the latest patches and at least Internet Explorer 6. There are no additional system requirements.

Q:	Do you provide a 64 Bit version of SpaceObServer?

A:	We currently do not provide a 64 Bit version of this software, but you can use SpaceObServer without any restriction on 64 Bit operating systems. The application will run as 32 Bit application, but it is “64 Bit aware”.

Q:	How can I order SpaceObServer? How much does it cost?

A:	For questions regarding prices and purchasing, please refer to our price list and our ordering FAQ.

Q:	How many licenses of SpaceObServer do I need?

One license of SpaceObServer covers one installation. SpaceObServer can scan network paths via UNC or mapped drives. So you can install SpaceObServer on one server to observe multiple machines. Because of the performance and the workload of the observing server we do not recommend you scan more than 3-5 machines with one server, but this depends totally on the size of the file system structures to scan on each server. If you are using SpaceObServer in a clustered environment you need one license per node you install SpaceObServer on. For the correct usage of SpaceObServer on a clustered environment See FAQ - Main Program.
One SpaceObServer Remote Client license covers one installation of the software on a single workstation used non-simultaneously. You may access SpaceObServer through a network, assumed that you have obtained individual client licenses for the software covering all workstations that will access the software through the network.

Q:	What is the difference between the evaluation copy and the full version? Will there be additional features?

The evaluation copy allows you to test the software before you buy it. The maximum time to do this is 30 days. Further usage of the software after this period is not permitted and violates the law. In order to allow our customers to fully test our software products, our evaluation versions usually do not contain significant limitations. But the software may remember you from time to time that you should purchase the software after your testing is finished.

Q:	What is the difference between the SpaceObServer License and the SpaceObServer Client License?

A:	See FAQ - Remote Client

Q:	I just purchased the full version of SpaceObServer. How can I now turn my trial version into the full version?

You have to download the full version of the software from our customer's area at http://www.jam-software.com/customers/. The login data can be found in the e-mail or in the printed license which you have received after the purchase. In case you do not have your login data anymore, they may be sent to you upon request. Therefore, we will send the data to the e-mail address you have used for purchasing the software.

Q:	Although I have purchased the full version of SpaceObServer, it still shows "TRIAL VERSION" in the window title. Why?

There are 3 possible reasons why "TRIAL VERSION" still shows up:
1. You did not download and install the full version from the URL you received after the purchase.
2. You have accidentally installed the trial version again. (Have you been asked for an installation key?)
3. You have installed the full version to a different folder than the trial version, which is now still on your disk.

Q:	Why don't you use activation codes that turn the trial version into a full version?

We do not work with activation codes because you can find them very easily on the internet. We are working with separate trial and full versions. After purchasing our software, customers get an account for our customer's area where they can download the full version for at least 12 months. We will also send a CD at additional cost. Our customers will also receive an installation key, which will be necessary to install the full version. You should keep both in a safe place. Installing the full version over the trial version will preserve your existing data and settings.

Q:	How do I upgrade SpaceObServer to the latest version?

In the "Help" menu of SpaceObServer you can use "Check for update" to check online if there are updates available. Within your maintenance you can download the latest version of SpaceObServer from our customer's area http://www.jam-software.com/customers/. To upgrade older versions just run the installation file. Your user settings will still be available after the upgrade.

Q:	How much do updates cost?

Updates are free within your maintenance period (12 to 36 months after purchase). You are allowed to use the software as long as you want to. If your maintenance period expires, you will get no more free updates, but you will be able to purchase a maintenance renewal for a reduced price in our customer's area.

Q:	Is it possible to perform a silent installation of this software?

Starting the setup with the command line parameters /SILENT /SUPPRESSMSGBOXES /PASSWORD=<password> will perform a silent and automatic installation with the default settings. Please replace <password> with the installation key that you received after your registration. Using /VERYSILENT instead of /SILENT will prevent any visual feedback. Use the options /SERVICEUSER <domain>\<username> and /SERVICEPWD <password> within the initial installation of SpaceObServer to specify the login information of the SpaceObServer Agent. Otherwise the local system account is used here, which can lead to problems when scanning network shares (See: "SpaceObServer doesn't start to scan...").The option /DIR="x:\dirname" can be used to override the default install path.