| Q: | Which operating system does TreeSize Professional run on? What are the system requirements? |
| A: | Currently the following operating systems are supported: Windows 2000 Professional, Windows 2000 Server, Windows XP, Windows 2003 Server, Windows Vista, Windows Server 2008, Windows 7 in both their 32 Bit and 64 Bit editions. The operating system should have installed the latest patches and at least Internet Explorer 6. There are no additional system requirements. The Personal Edition does not run on Windows server systems! |
| Q: | Does the setup copy any files to the Windows directory? |
| A: | No, all files of TreeSize Professional are copied to the selected installation path. The main executable file is even able to run without installation. |
Q: Does TreeSize Professional support Unicode?
A: Yes, nearly all parts of TreeSize Professional are Unicode enabled. An exception is the chart component which currently does not yet support Unicode characters.
| Q: | How can I order TreeSize Professional? What does ... cost? |
| Q: | What is the difference between the Professional and the Personal Edition? |
| A: | The Personal Edition has the same features as the Professional Edition, except that it does not support network drives, Windows Server systems, command line options and data export. |
| Q: | What is the difference between the evaluation copy and the full version? Will there be additional features? |
| A: | The evaluation copy allows you to test the software before you buy it. The maximum time to do this is 30 days. Further usage of the software after this period is not permitted and violates the law. In order to allow our customers to fully test our software products, our evaluation versions usually do not contain significant limitations. But the software may remember you from time to time that you should purchase the software after your testing is finished. |
| Q: | I just purchased your product. How can I now activate my trial version? |
| A: | You have to download the full version of the software from our customer's area at http://www.jam-software.com/customers/. The login data can be found in the e-mail or in the printed license which you have received after the purchase. In case that you do not have your login data any more, you can request them to be sent to the e-mail address that you have used for purchasing the software. |
| Q: | Why don't you use activation codes that turn the trial version into a full version? |
| A: | We do not work with activation codes because you can find them very easily on the internet. We are working with separate trial and full versions. After purchasing our software, customers get an account for our customer's area where they can download the full version for at least 12 months. We will also send a CD at additional cost. Our customers will also receive an installation key, which will be necessary to install the full version. You should keep both in a safe place. Installing the full version over the trial version will preserve your existing data and settings. |
| Q: | How do I upgrade to the latest version? |
| A: | In the "Help" menu you can use "Check for update" to check online if there are updates available. Within your maintenance you can download the latest version of TreeSize Professional from our customer's area. The login details for our customer's area have been emailed to you after the purchase ad are printed on the license document. To upgrade older versions just run the installation file. Your user settings will still be available after the upgrade. |
| Q: | Although I have purchased the full version of your software product, it still shows "UNREGISTERED" in the window title. Why? |
| A: | There are 3 possible reasons why "UNREGISTERED" still shows up:
1. You did not download and install the full version from our customer's area
2. You have accidentally installed the trial version again. (Have you been asked for an installation key?)
3. You have installed the full version to a different folder than the trial version which is now still on your disk. |
Q: Is one user license sufficient if the software is installed on one computer though two or three users may access the software?
A: Basically you need as many licenses as you have PCs on which our software is available for execution. If these three users work on the same PC at different times, then one license is sufficient. If they work on three different PCs and start the software there, then you will need three licenses.
| Q: | Can I scan my Linux/Unix servers or my Linux based NAS with TreeSize Professional? |
| A: | If Samba is installed running on the Linux / UNIX system, then our tools can access a share on this system using its UNC name, e.g. \\ComputerName\ShareName. If the file system on the Linux / UNIX system is accessible through NFS, then it can be accessed if the NFS support for Windows is installed. For Windows XP/2003 please install the Windows Services for UNIX, which include an NFS client. For Windows 7 (Professional and Ultimate) please go to the Control Panel and activate the "Services for NFS" under "Programs and Features > Turn Windows Features on or off". Then you can mount an NFS share to a drive letter using this command:
mount \\ComputerName\ShareName N:
It might be necessary that you create the following registry values if you have trouble connecting the NFS drive:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ClientForNFS\CurrentVersion\AnonymousUid as DWORD with the value 10011.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ClientForNFS\CurrentVersion\AnonymousGid as DWORD with the value 10012.
All this applies to the Professional edition only. |
