Knowledge Base


Question / Problem

When I try to test the connection with a SMTP server, I get the following error: socket error: 10060. I have checked everything but can't get rid of this error.

Answer / Solution

This happens, if the server does not respond your connection request in time. There are many possible causes for a delayed/not existing server reaction:

  • The server is unknown /server address is wrong or misspelled.
    Check the servers address, try it’s IPaddress to be sure.
  • A virus scanner or a firewall proxy delays the request too long.
    Try to establish a connection, after disabling your firewall and virus scanner. If this works, enable one application after another. When you have identified the blocker, add a rule that allows SmartSerialMail to send mail.
  • Your internet connection is too slow
  • The server is overloaded