Knowledge Base


Question / Problem

When I try to test the connection with a SMTP server, I get the following error: socket error: 10060.I have checked everything but can 't get rid of this error.

Answer / Solution

This happens, if the serverdoes not respond your connection request in time. There are many possiblecauses for a delayed / not existing server reaction :- the server is unknown /server address is wrong or misspelled.
Check the servers address, try it’s IPaddress to be sure.- a virus scanner or a firewall proxy delays the requestto long.
Try to establish a connection, after disablingyour firewall and virus scanner. If this works,
enable oneapplication after another. When you have identified theblocker, add a rule that allows SmartSerialMail to send mail.- your internetconnection is too slow;- the server is overloaded;