Knowledge Base

SmartPOP2Exchange



Question / Problem

If I send an email from hotmail to user1@externaldomain.com, user2@mydomain.com and user3@mydomain.com, it comes into our global account and then is downloaded by the SmartPOP2Exchange, but it delivers the email to user1@externaldomain.com but not to the others.My log files has the following information:Sleeping for 179 secondsDelivered 1 message(s) successful and deleted them on serverStarting download of message 1 (2.49 KB) from 'mail.monster-solutions.com 'Delivering mail 1 with subject 'Another test email .... please ignore .... ' to 'andy@infocusit.com 'Apply rules to mail 1 with subject 'Another test email .... please ignore .... 'Processing POP3 account 'global@monster-solutions.com ' on Server 'mail.monster-solutions.com ' (account: 'Global ')Sleeping for 179 secondsI have got the Mail Backup check and "Replicate mails for each receipient in TO and CC of the destination domain (for catch all) " checked as well so why this is not working is very weird.Is there anything I can find out what is causing this issue?

Answer / Solution

It depends on where you put the mail addresses. If you use CC it should be OK, but when using BCC they may get lost.
See Catch-All accounts