Knowledge Base

SmartPOP2Exchange



Question / Problem

1/16/2008 2:19:57 PM Error while opening POP3 connection to "mail.zzzz.com "(User:xxx@hyyyy.com): Socket Error # 10060 Connection timed out. --> A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. This error is happening a lot. What can I do?

Answer / Solution

As the error message already explains, "Connection timed out" means the connected party (POP3 server) did not properly respond within the desired period of time.
Try increasing the value of the timeout setting in SmartPOP2Exchange. Use either the global settings or the timeout settings under "Expert settings"of that POP3 account.
Values between 120 and 300 are common for timeouts. Depending on our internet connection type/speed and if the server is busy you even set that value up to 600.