Knowledge Base


Question / Problem

I've downloaded the demo / full version of SmartSerialMail, but I can send e-mail to addresses of my domain only. So just my colleagues ( will receive my mail messages; all other addresses result in the error message "Relay access denied". Why ?

Answer / Solution

"Relay access denied" means, your SMTP server restricts you tosending mail within your own domain. If this occurs, in most cases you haven’tprovided authentication for using this SMTP server or the server isill-configured. To provide authentication forusing the full SMTP service, open the dialog "Advanced SMTP Server Options" in step "1. Sender", activate the authentication ("Server requires authentication") and enter your username andpassword for the SMTP server.>/pIf this doesn’t work, ask yourservice provider, why the SMTP server restricts you from relaying