Knowledge Base

SmartSerialMail



Question / Problem

If I want to collect bounces, only very few bounces will be recognized as being bounces. How can I alter this behaviour ? Your message did not reach some or all of the intended recipients. Sent: Fri, 2 Nov 2007 09:50:11 +0100 Subject: my-subject The following recipient(s) could not be reached: customer-adress@mail.com Error Type: SMTP Remote server (208.36.123.17) issued an error. hMailServer sent: RCPT TO: Remote server replied: 550 : User unknown

Answer / Solution

Most provider don’tadhere to standard formats for bounced mail, so the format of the bounce mailis the cause for not recognising a mail as bounced mail. There is very little wecan do about this fact, but if you send us a bounce notification you got inoriginal format as attachment, we will see, what we can do to provide correctidentification of this kind of bounces in the future.