Knowledge Base

SmartPOP2Exchange



Question / Problem

When SmartPOP2Exchange pulls IMAP mail, and you tell the software to leave mail on the server but mark it as "READ " this works fine. However, if you then access the IMAP server and set that read-marker manually to "NEW " so it goes back to INBOX, SP2E doesn’t pull this mail again.Even when "pull READ mail" is selected, the desired behaviour doesn’t happens. Does this software logs message IDs and then not reads the same message ID again?We are working with version 6.x.

Answer / Solution

Yes, SmartPOP2Exchange logs the message ID of successful delivered mails. So if you like mails to be delivered again you need to use the button "Reset history of successful delivered mails". But take care: all mails will be downloaded again depending on the setting "Download messages marked as 'read '".