Knowledge Base


Question / Problem

SmartPop2Exchange is not acting so smartly.It is deleting as spam (Global rules apply) an email I need that contains registration details for a website I need to access.Can I retrieve the deleted email or do I need to kill SP2E and get the email resent?

Answer / Solution

The default spam rule in SmartPOP2Exchange does not delete spam mails, as we don 't recommend to delete spam mails. It is set to tag spam in the subject so the users can set up a rule in their mail clients to filter by that spam tag. As no anti-spam software can be 100% in spam detection there is always the possibility that a good mail (ham mail) may achieve a high spam score and will be treated as spam. If you changed the standard spam rule to delete (Do not deliver) spam mails, those mails are lost as long as you don 't have any backup, like using the backup function of SmartPOP2Exchange. If you are using that function you can search that mail in the backup and resent it using "Tools --> Send EML files" in SmartPOP2Exchange. If you have no backup those mail are finally lost.