Knowledge Base

SmartPOP2Exchange



Question / Problem

I keep receiving an error message from smartporp2exchange stating :09.03.2009 13:17:46 Error while opening POP3 connection to "pop3.mydomain.com "(User:mydomain.com): Internal login failure. Refer to server log for more information. This is happening for multiple accounts that smartpop connects to. Strangely enough the error does not consistently occur with a specific account.I 've looked at the `application logs` on the server but there is no difference in detail. Could anyone advise me as to why this might be happening?

Answer / Solution

This error is no error of SmartPOP2Exchange. This is an error reported by the pop3 server when SmartPOP2Exchange tries to login. Please contact your pop3 server provider about this error. If you try to login using telnet or any other pop3 client application you should get the same error.