Knowledge Base

Question / Problem

I tried to uninstall SpaceObServer to install the latest version, but the file "SpaceObServerAgent.exe" was not removed and the installer cannot replace it. How can I remove the file to install the latest version?

Answer / Solution

The file "SpaceObServerAgent.exe" is the SpaceObServer scan service, called "SpaceObServer Agent". Normally this service automatically shut down before un-/reinstallation. To avoid this problem please do the following: 1. Ensure that the service "SpaceObServer Agent" is stopped. 2. Use your Windows task manager to ensure that there is no process"SpaceObServerAgent.exe" running (tab "Processes"). If so, use the "Terminate process" button to kill this process. 3. Ensure that your windows event log is closed (The Windows event log could hold a handle to this file).