Knowledge Base

Ordering and Online-Shop

Question / Problem

Why is my installation key invalid?

Answer / Solution

Please check whether you are using the current key. You will find your key in the customer area

If your current key is marked as invalid, one of the following reasons might apply:

1. We have deactivated the key to prevent misusage. Please contact us to receive a new key.

2. If you buy a maintenance renewal for license packages containing more than three licenses from 01 Oct 2013 on, only one key (valid for all licenses) will be generated. Old keys are no longer valid. Please refer to your license document (online or in the PDF you received) for your new installation key.