Knowledge Base

TreeSize



Question / Problem

If I right click a file within TreeSize, the application crashes. What is the cause for this?

Answer / Solution

This issue typically occurs if an application which extends the Windows context menu fails for some reason. In such cases, the faulting application will also crash TreeSize. Besides TreeSize, several other applications such as "WinRar" or "DropBox" extend the Windows context menu. As those applications share the same resource (the context menu) with TreeSize, an exception in one application might cause the application where the context menu is called from to fail.

Identifying the actual source of the problem is not an easy task. If the problem has occured only recently, you should check in the software list of Windows which applications have been installed recently. If one of these applications extends the Windows context menu, you should try to uninstall the application and check if the problem still persists.

For further questions or assistance please contact the TreeSize customer support under  (TreeSize@jam-software.com).