Knowledge Base


Question / Problem

I received a test email from SmartSerialMail.  I did not sign up for it nor  have I downloaded it.  I am concerned someone may have hacked my email account  to set this up.  Please help.  The test email was sent yesterday morning around  6 am.  I cannot respond to it as it only comes back to me.  I am worried  someone is using my email address.  It was not me.  I did not sign up for this!

Answer / Solution

This email does not imply that someone hacked your email account.
I can assure you that this email was not sent from our company.
Probably someone who bought SmartSerialMail or tested our trial version entered  your email address by accident. If his email server is not configured  correctly, he can write anyone's email address into the "from" field of the  email. But that does not mean that he has access to your email account.

What you see in the "from" field of an email or what is used as reply address  must not necessarily identify the person who really sent the email. This  applies to all emails and does not depend on SmartSerialMail.