Knowledge Base

Ordering and Online-Shop



Hello and welcome to our Knowledge Base. Our experts provide answers to the most frequently asked questions of our customers. Start your information search here to find your answer quickly and easily.
Please enter your query or select one of the above categories.

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Which methods of payment are accepted?



We accept payments by credit card ( VISA,
Mastercard and AmericanExpress
), PayPal or wire transfer. You may also
order on account and then pay the amount using one of the other
accepted payment methods later.

How can I order an update / renewal of maintenance?



Log in to the "Customers Area", using your login
name and password. Please follow the link "Downloads / Updates" in the left
hand menu named "Customers Area". Here you will find all your licenses and you will have the the possibility to buy an update / renewal of maintenance if available.

Will the software expire 12 months after the purchase / What means maintenance?



You are allowed to use the software as long as you want to.
Within the selected maintenance period you will get free updates and support, regardless of the released version.

We will inform you about new versions of your registered software by email using the email addresses stored in your account.

Please note that the support includes the online
availability of downloads and installation keys, too. If your maintenance period is expired you will be able to purchase a renewal of maintenance for a reduced price.

How can I find my orders?



Log in to the "Customers Area", using your login name and password.
Please follow the link "Your orders" in the left hand menu named "Customers Area". Here you will find a list of your orders. You can see the status of each order and may print your invoice or the completed fax form for an order (This option is available only if your fax order is not yet in process).

How can I find an end customer's licenses?

Log in to the "Customers Area", using your password and login name.
Please follow the link "End Customers" in the left hand menu named "Customers Area".
Here you'll find a complete list of your end customers. Please click on the disc symbol in the column "Edit".
Here you can see a list of all licenses for the selected end customer.

Where do I find the data of my end customers?

Log in to the "Customers Area", using your password and login name.Please follow the link "End Customers" in the left hand menu named "Customers Area".
Here you'll find a list that shows all your end customers. Please click on the pencil symbol in the column "Edit" in order to see the complete data or to edit the respective end customer.