Knowledge Base

SmartSerialMail



Hello and welcome to our Knowledge Base. Our experts provide answers to the most frequently asked questions of our customers. Start your information search here to find your answer quickly and easily.
Please enter your query or select one of the above categories.

All entries (Page 2 / 5)

I am wondering how to set up an account with gmail. I enter smtp.gmail.com but it is not working.

The gmail SMTP settings can be found here.

  • Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication)
  • Use Authentication: Yes
  • Use STARTTLS: Yes (some clients call this SSL)
  • Port: 465or 587
  • So you need to change the standard port from 25 to 465 or 587 and enable SSL/TLS in the SmartSerialMail advanced SMTP server settings.

Is it possible to copy and paste pictures into the email text instead of inserting via context menu? Is it also possible to copy and paste http links into the content of the mail?

Yes it is, but only if you copy from a "html-source" like your browser (Internet-Explorer, Firefox etc.)

I understand that it is possible to 'burst ' the sending of the emails but is it possible to schedule the actual sending of the email e.g. for 11pm perhaps using a command line and windows task scheduler?

Yes it is possible to schedule the date and time for sending by selecting the option 'Scheduled Start' from the context menu in the tab 'Sending'.
This feature is only available in the Enterprise edition of SmartSerialMail.

I kept getting a relay error after I sent 250 emails. The error stated that I was over my relay limit. My ISP says I have no limit and can send unlimited emails.

A relay error has its origin on the SMTP server used for sending mails. SmartSerialMail does not have any limit. If the server answers with a relay error you are either not authenticated or, like in your case, the server does have a limit. Please ask the administrator/provider of the SMTP server used for sending. There must be a limit, you can even send them your log of SmartSerialMail which proves that there is a limit.

I tried sending mail and get the following message:
Error: Could not send message. (sorry, that domain isn't in my list of allowed rctp hosts (#5.7.1))

Your provider seems to limit the domains to which mails can be sent.
Please contact your provider with this error.

The product works great in sending out mail but I can't use the return mail feature because I am using Exchange which will not allow me to set up a POP3 account. Is it possible to send return mail to a different account than the sender account? Or how can I utilize your return feature with Exchange?

There are several options you have with an Exchange Server:

  • You can activate POP3 for your account and then use it as described.
  • You may enter a different address as reply-to address in the "1.Sender" options of SmartSerialMail

I can't send to my recipients list. After my first attempt, my list marks a red cross to each entry. How do I deblock it and how do I send my email to all my recipients?

You can "deblock" those recipients by changing the status to "unsent" in "Recipients".

The red cross indicates that there has been a problem when sending to this recipient. You should check the log for the exact error description and resolve that problem before resending. If the problem has been solved (e.g. missing image) you can send those messages by selecting "send" in step "Send Mail"

I am a registered user of SmartSerialMail. I wish to install it on a temporary computer and transfer the program and data when the permanent computer becomes available. How do I "remove" the software from the temporary one and install it to the new/permanent computer, without losing all my contacts information?

You can find the database files in your user profile. Depending on the version of Windows you are using this is either:

  • Windows XP: C:\Documents and Settings\Application Data\JAM Software\SmartSerialMail
  • Windows Vista and above: C:\Users\USERNAME\AppData\Roaming\JAM Software\SmartSerialMail

Copy the files in that directory into the same directory on the new PC. All your settings/profiles/mail and lists will be available.

Can I transfer all my smart serial mail content - mails, content, email address lists to another computer?

Yes.

In SmartSerialMail Enterprise Edition you may use the "Backup Database" function to save your data. On the new computer you use the "Restore Database" function to restore your data.

How can I see whether the email was successfully sent or not?

When SmartSerialMail says, it has sent the mail, the SMTP-Server has accepted the mail for delivery. If it doesn't get delivered, it most likely has been moved to a junk folder.

If the email is not send, is there any way of resending the failed emails?

If a mail cannot be sent, it is marked as "Error" to signal the failure. If the problem has been fixed the status can be changed to unsent in step "2. Recipients" and then beresent.

I can only use gmail smtp server successful. May I know, what other free smtp server that can be used, (such as yahoo, hotmail, netscape, AOL and etc). I have tried using yahoo and hotmail, but not successful. I wonder if it is because there are somethings wrong with the server setting. Can you give me some advice, what their setting are ?

You can find out the settings of different providers on the webpages ofthe providers. Please keep in mind that especially freemail providersare often blacklisted and mail comming from such sources are directlymarkes as junk.