Knowledge Base

SmartSerialMail



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I sometimes work at home. Can I use the same license at home that I will be using at the office or do I have to buy two licenses?

Yes, the license agreement of SmartSerialMail says, as long as you are the only one using SmartSerialMail you may install and use one license on up to 3 machines.

I'm trying to send a bulk mailing to my Exhibitors - I 'm getting the following error message - "Error : Could not send message. (... Relaying temporarily denied. Cannot resolve PTR record for 72.179.30.60) "Is this your error or have I screwed something up?

This is an internal provider error witth there mail server. Please consult your provider stating your problem.

While creating a message I have the chance to enter the profile_signature field. But I can't see how to add my signature to a profile.

You can find the signature on the content page in the Options.

When I try to test the connection with a SMTP server, I get the following error: socket error: 10060. I have checked everything but can't get rid of this error.

This happens, if the server does not respond your connection request in time. There are many possible causes for a delayed/not existing server reaction:

  • The server is unknown /server address is wrong or misspelled.
    Check the servers address, try it’s IPaddress to be sure.
  • A virus scanner or a firewall proxy delays the request too long.
    Try to establish a connection, after disabling your firewall and virus scanner. If this works, enable one application after another. When you have identified the blocker, add a rule that allows SmartSerialMail to send mail.
  • Your internet connection is too slow
  • The server is overloaded

Does SmartSerialMail allow me to use dynamic tags in the email body? For instance, when sending out a newsletter to my business clients, I would like to address my clients with a personal saluation, e.g. Dear {ClientName}. I even like to customize my mail in more places. E.g.: Dear {ClientName}, Please login to our site (hyperlinked as http://www.my-page.com.au?ref={ClientName}) with following username and password: Your username: {Username} Your password: {Password}

Of cource it is possible to use "dynamic" tags (so-called "Templates"). If you have ClientName, Username and Password in your list of recipients, you can insert markers e.g. %username% and %password% into the message at any point using the "Insert Field" button on the page "Content".

I receive this error message : "Error : Could not send message. (You have exceeded message sending limit, and i will not accept any messages from you within 15 minutes) "Is it some kind of program limitation or something else?

This is not a limitation from SmartSerialMail. This is a typical provider limitation with a sending quota. e.g. Maximum 20 mail per hour. Please contact your provider and ask him for a different access. Alternatively use a different provider.

I am a registered user of SmartSerial Mail and I moved from WinXP to Vista on another machine. I reinstalled the software but I need to recover my old settings. Where are they stored?

You can find all your settings in a file named ssm4.mdb.This file is located in your WinXP userprofile.C:/Documentsand Settings/username/Application Data/JamSoftware/SmartSerialMail.
Under Vista, look here: C:\Users\username\AppData\Roaming\JAMSoftware\SmartSerialMail
If you copy this file into the corresponding directory on the new pc all your profiles, list of recipients and mail will be available again.

Can I connect SmartSerialMail to an Exchange Server?

SmartSerialMail can be connected to all SMTP servers, and so – of course – also to Exchange.

I have performed a mail sending for a customer of mine, and wanted the bounced mail to be returned to me. But instead the bounces were sent back to my customer. How can I avoid this failure in future ?

Bounces will alwaysbounce back to the FROM: -address of the mail. But you can insert your ownaddress into the FROM:-field and insert your customers address into theREPLY:-field of the mail.

A while ago, I 've downloaded and tested SmartSerialMail a little bit. Now, the company has a purchase decision to make, and I want to test the software once again. But the test period has expired… Is there any possibility to test the software a second time ?

Please contact our supportteam. We will provide you witha new key for a second test period.

How can I extract first name and/or last name from a subscription ?

If a email addresscontains a name, it will be listed fully in the "last_name" column of your list of recipients.