Knowledge Base


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Can I import my MS Access tables together with my queries?

As far as it concerns the import assistant, there is no difference between a table or a query. If you import from a mdb-file, you will find your queries as well as your tables.

Can SmartSerialMail deliver the mail directly to receiving mailbox?

Will be available in version4.5 or later. However, we can only recommend limitedly to use this feature ( cases of recipients with a static IP address), because the probability, thata mail sent this way is considered to be Spam, is increased drastically.

How can I delist a subscriber automatically, if I receive an unsubscribe mail from this subscriber?

Please use the "unsubscription" function placed in step "6. Returns". For further information, please refer to the SmartSerialMail online help.

How can I provide an HTML-part replacement for my mail, in case the recipient can’t/won’t read HTML mail?

SmartSerialMail offers the option to convert an HTML mail automatically into ASCII text. You may also define a substitute text for embedded images, if you want to. All these possibilities are available in the editor of SmartSerialMail in Step "3. Content". For further information, please refer to the SmartSerialMail online help.

I have no problems sending mail to small groups, but I get error messages, if I try to send mail to larger groups (e.g. 250 recipients). "SMTP Server error: Socket Error #100xx / #110xx. Connection reset by peer. ---" I know from former mailings, that the mail addresses are all valid.What does it mean?

Although this errormessage could appear under many conditions, most of the time -in the described scenario- it simply means, that your provider limits the amount of emails you can send via this server in a certain period of time. E.g. you may send only 20mails every 20 minutes. Please ask your provider about the details of these limitations.

I've downloaded the demo / full version of SmartSerialMail, but I can send e-mail to addresses of my domain only. So just my colleagues ( will receive my mail messages; all other addresses result in the error message "Relay access denied". Why ?

"Relay access denied" means, your SMTP server restricts you tosending mail within your own domain. If this occurs, in most cases you haven’tprovided authentication for using this SMTP server or the server isill-configured. To provide authentication forusing the full SMTP service, open the dialog "Advanced SMTP Server Options" in step "1. Sender", activate the authentication ("Server requires authentication") and enter your username andpassword for the SMTP server.>/pIf this doesn’t work, ask yourservice provider, why the SMTP server restricts you from relaying

The connection test to freenet and addresses fails.Outgoing mail servers :

Almost all public / free SMTPserver demand authentication, so you have to activate this feature inSmartSerialMail and provide an user name as well as a password.Often, these servers are alsolimited to a certain amount of mail messages per session / connection. Youshould use the "Processing with a time delay" option in Step "1. Sender" for failure freetransmission of your messages.

How long does it take (on average) to send 10.000 messages ?

How long transmission will take depends on several factors, amongst others :

  • The speed and load of your PC
  • The speed and load of your internet connection (esp. the upstream rate of your connection
  • The speed and load of the accepting email server (as well as potentiallimitations set by your service provider, e.g. 10 messages per connection)
  • The total size of the message, including all images and attachments
  • Firewalls, anti-virus scanner and other proxies reading/filtering the data transfer.

Step "Preview" in the program will give you a rough estimation, how long your transmission will take, assuming an optimal internet connection.

I want to add an attachment to my newsletters. Is this possible ?

Of course, it is possible. Just click in step "Content" in the "Attachment" area on "Add file…" and choose the file(s) to attach.

I want to define more than the three default placeholders "Mail", "First name" and "Family name". Is this possible ?

Yes, it is possible. Just right-click on the list of recipients and choose "Add new column" from the context menu. Now, you can use your newly added placeholder in"Content", whenever you click on "Insert field". Even more comfortable and more flexible is the use of templates. Please refer to the online help for more details.

Can I send EML files with SmartSerialMail ?

There is no problem sendingEML files with SmartSerialMail.Simply click in step "Content" on the "Open" button rightmost of the toolbar and choose the desired file for import into the editor.

I’ve imported from a Excel sheet a list which shall distinguish between three salutation possibilities: male, female and undetermined. I want the software to generate the following salutations: Dear Mr John Doe (for male) Dear Mrs Jane Doe (or female) Dear art lover (in any other case) Is this possible ?

There is no possibility for performing this kind of rule application in SmartSerialMail yet. But there is another way to achieve the desired result:

  • Open the Excel spreadsheet in Excel
  • Chooseunder menu "Edit" the "Replace" function, and replace ‘male’with ‘Dear Mr. John Doe’, etc
  • Store yourlist under a different name (if you want to keep the original list
  • Start SmartSerialMail
  • Right-clickon the list of recipients and choose "Add a new column
  • Name this column, e.g. "Salutation
  • Import your new list
  • Insert the tags %Salutatuion% %First_name% %Last_name% in the proper spaces of your mail