Knowledge Base


Hello and welcome to our Knowledge Base. Our experts provide answers to the most frequently asked questions of our customers. Start your information search here to find your answer quickly and easily.
Please enter your query or select one of the above categories.

All entries (Page 4 / 6)

How can I choose, which column should appear in a report or in an exported file?

You may selecta column under View / Options / Columns after you chose an export medium fromthe topmost drop-down box of the form.

Whenever I try to scan DFS shares, no files were found. How can I scan DFS shares?

DFS share does notrepresent a physical directory structure, so the options "Follow Mount Points and Symbolic Links" (Configure Scans / ScanOptions) must be set. DFS shares will be included in your scan reportautomatically then.

I’d like to print a complete listing of all my files on my hard disc but SpaceObServer don’t offer a possibility to do this – why ?

Anormal Windows 2000 system contains approx. 6000 to 100000 files in the WINDOWSdirectory alone. Printing these file names would result in a hard copy of90-120 pages – printing all file names on your disc would consume considerablymore paper.That’swhy SpaceObServer supports only the print-output for single, selected branches.But there’s a way to achieve a quite similar goal: you can copy a completeresult list for a drive to the clipboard and paste it into a spreadsheet or adatabase table for further processing. Please refer to the manual for furtherinformation on the subject "Copy files".

My database consumes a lot of disk space. What can I do to reduce the occupied disk space?

There are ways to reducethe occupied disk space as well for MS Access as for MS SQL Server:)" to reduce the occupied diskspace. SpaceObServer will perform this action at regular intervals.You may adjust the maximumsize of your "transaction protocol" of your MS SQL Server database by using theintegrated Enterprise Manager. Please do a right-click on the database andchoose the "Transaction protocol" tabfrom the "Properties" dialog.>/pPlease note: If you restrict the maximum file sizeof your database, you should not use the complete recovery model (Options/Recovery model), because youwon’t be able to make changes in the tables, if the maximum file size isreached.

Are there any size limits for the database ?

If you usea MS SQL Server 2000 database, then only size limits set within the "EnterpriseManager" apply. By default, there are no size limits. MS Accessdatabase files are always restricted to a size of 2GB, largest table within canbe 1GB.For large file systems, a MS SQL Server 2000database is recommended.

How much disk space does the database consume?

The space used by the database depends on the number of files, the number of folders and the change rate of your files. Generally the database needs approx. 35 MB per 100.000 files. This is just a rule of thumb and is only valid if the database has been compressed recently. When you enable the MD5 checksums for your scans, the database size will increase about 1.5 MB per 100,000 files.

I have seen the feature "Set Database for Root ". The description of this function is a little confusing. Does it mean that I can set all the scan outputs to go to another database, and then I can connect to that database and run reports that aggregate all the figures across all of the scans? So, for example, if I have 20 scans all set with the option, I can then run a report for, say, the top users and see the results across all of the scans?

You can use this option to store the file system sizes of the selected directories in a different databaseon the connected SQL server. This way the collected information of different directory branches can be easily separated and the access permissions to these data are configurable through the database access rights.You do not have to reconnect to the second database to see the scanned information. SpaceObServer itself knows where to find it and opens a second connection to this database.This does not mean that the information of all scans are stored in the same tables, so you cannot use this option to merge information of multiple scans. So the answer to your questionis: No.

How can I do a log-in of the system service under a different user name?

Open the Windows systemdialog "Services" under System/Maintenance/Administration/Services Look for the SpaceObServerListener in the list oflocal services and stop it.Right-click to the SpaceObServerListener and choose Properties from the context menu Choose the tab "Log-in" and change the setting under "Log-in as" from "Local account" to "Useraccount: ".Please enter now therequired log-in information (user name, password) for a user account withsufficient access rights on the network drive you want to scan.Restart the SpaceObServerListener service.>p If you use the Windows Authentication for securing your databaseconnection, please make sure that the logged in user account running theservice has sufficient access rights for the database.>p style= "margin-left: 36pt; text-indent: -18pt; "

How can I use a SQL database with SpaceObServer?

By default, SpaceObServer ships with a SpaceObServer Embedded database (FDB file)SpaceObServer.fdb. You can change this connection by choosing "View / Options / Database" and selecting a new database connection. If you want to use a SQL server database for backing up data, your computer has to be connected to a server with a running MS SQL server. Alternatively, you could use a locally installed MS SQL Server as well. You will also need avalid user account for the database access (user name and password). A free MS SQL server version from Microsoft can be downloaded from the internet or you can use the MS SQL Server installer in SpaceObServer by choosing the corresponding link in "Options > Database".

Why are compressed files on a Novell Network drive shown as uncompressed files ?

Unfortunately,the Netware Client for Windows provides no information about compression rateor file ownership to the regular Windows API. So developers for Netware have toadd a special support functionality. We will provide this functionality in alater version of SpaceObServer. All the other functions are availableon Netware drives, too.

All my files seem to have the same date of last access. Why ?

Windowsupdates the date of last access every time, when an application reads(read-only) a file. Because many back-up utilities or virus scanner do thisevery day at least once, the date of last access is often the same for manyfiles on your hard disk.

Why does SpaceObServer shows a date in the future for some directories?

The date of last change andthe date of last access shown for a folder by SpaceObserver, is the latest datefound in this folder and in all subfolders. So there must be a file in thisfolder with a file date in the future. This happens frequently and is caused byvirus checks, system tests or client PC’s with incorrect system date. TheWindows explorer considers only file dates of files directly in this folder, soif a subfolder (or a file within a subfolder) will be altered, the parentfolder’s file date remains (incorrectly) unchanged.This issue only happens inolder versions of SpaceObServer. Version 3.x and later versions won’t show thisbehaviour.