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Why does the Windows "Properties" dialog shows more used space on the drives than SpaceObServer?

The Windows"Properties" dialog in the Windows Explorer shows the physically allocatedspace on a drive and SpaceObServer shows the space occupied by all files withina given path.Beyond space that is needed for storing thefiles itself, additional space is used for storing management data like theFile Allocation Table of the file system or the boot sector. This is usually0.5-2% of the occupied space. Anotherpossibility is that you are using Software RAID, like Windows NT/2000 offers,which spreads the data with redundancy over several disks. These disks willappear as one logical volume and the failure of a single disk will not causeany data loss. But for storing the redundant information, additional space isneeded. If a networkdrive points only to a subfolder of a servers drive, the allocated space(correctly) reported by SpaceObServer may also be much smaller than thephysically allocated space on this drive reported by Windows Explorer, becausepossibly not the whole drive is accessible through the network. Anotherpossibility is that not all parts of the drive could be scanned due to securityrestrictions. So you will see only parts of a drive in the results. If the SpaceObServerListener system servicestarts with the default settings, you will always have appropriate rights toscan local drives, but this does not hold true for scanning network drives.

We bought the license from you and installed the SpaceObServer. I am using sql express as a database. Do you have any documentation for configuration?

Please start in the SpaceObServer help in the chapter "Quickstart - Install MS SQL Server 2005 Express" and follow the link to the Options dialog there. In the Options dialog you can configure the database connection, which is quite straight forward.

Don 't hesitate to contact our support if you encounter problems.

The "Details " view builds up quite slowly. What can I do to speed it up ?

You could deactivateunnecessary column (View/Options/Columns).Especially the columns "File Version", "Permission","File Type" need some time for processing.If the directory-to-scan islocated on a network drive, it can be time consuming to load up all the iconsrepresenting programs and files.

Although I’ve bought the full version of SpaceObserver, the window title of SpaceObserver still reads "unregistered". What can I do?

There are three potentialcauses, why the window title still reads "unregistered": You haven’t downloaded the full version from the address you were given. You have inadvertently installed the trial version again. (Have you been asked to provide a password?). Trial version AND full version exist on your disk in to separate directories, but it’s always the trial version that is started.

I would like to be able to pick 2 dates and see the changes in the directory tree. History only shows a single dir.You would have to click on every directory to see the changes.

You can usethe option "Show size changes in tree" on the "History" tab(left bellow the chart) to show the size development of the each directorydirectly in the directory tree.Like in theHistory chart, the begin and end date time pickers define the interval of thesize development.

I am currently evaluating SpaceObServer. I am looking to e-mail daily reports on certain folders. Is this possible?

SpaceObServersupports OLE Automation, so you can generate reports and send them via e-mailby your own scripts.
Find an example how to do this in the directory "Demos" in yourSpaceObServer installation folder (script "SendHistoryDemo.vbs").

I 'm evaluating SpaceObServer and one feature is missing:Comparing between tree sizes in diffrent date, like in treesize this feature is going to be in spaceobserver?

InTreeSize Professional you have the possibility to compare to saved xml reports againsteach other and show the differences in the directory tree.InSpaceObServer you can also show size differences between two scan dates in the directorytree, but since SpaceObServer uses a database for archiving size informationyou do not have to export the scans in xml files to compare them.Justselect the "History" tab and choose the "From" and "To"date bellow the chart. Than activate the option "Show size changes in tree"beside the date pickers.

We have downloaded the demo version of SpaceObServer. It is installed and running with SQL Server Express. Is the Remote SpaceObserver Client included in the demo? We would like to see how it accesses the Sql Server DB from another workstation.

In order to install the trial version of the SpaceObServer Remote Client, please run the common SpaceObServer trial version ("SpaceObserver-Demo.exe") and choose "Install SpaceObServer Client only" while installing.

I have a number of servers in my database that get scanned by SpaceObServer.One thing I would really like to do is, for example, perform a search across all scanned servers for a certain file type and get a list back which tells me the full path, including the server name. Also it would be good to be able to run, say, a file type report against all scanned servers. Is this something that is possible?At the moment I have to open up each "scanned directory " and run a report against each server.

I 'm sorry, but it is notpossible to report result for more than one root by now.
We plan to implement a "grouped root" for a further version, whichenables you to do this.What you can do right nowis to open all your directories (manually or via command line) and thenactivate your file search. The search filter will be applied to all directories.You then have to select one by one root and generate the single reports.

Is it possible to get an evaluate version for the SpaceObServer Remote Administration Client? I would like to test it with the SpaceObServer evaluate version.

We do not offer a trial version of the SpaceObServer Remote Client, because it is completely included in the SpaceObServer trial version.
The SpaceObServer Remote Client includes the SpaceObServer user interface without the SpaceObServer scan service.
If you want to test the behavior of the SpaceObServer Remote Client, you can install the SpaceObServer trial version on the machine you want to test the SpaceObServer Remote Clint on and uninstall the SpaceObServer scan service by calling the "SpaceObServerAgent.exe" (subdirectory "service") with the command line option "/uninstall".

Is there a way to see the total file size of all duplicate files ?

To see the total size of all duplicate files, mark all entries in the 'Duplicate Files ' list (Ctrl-A). The total size of all the files is then shown in the status bar.
Note: This is the size of all the files shown in this list, so there are also the original files included.

We are evaluating SpaceObServer on Windows. After I install it I go to Tools-Options, then the Database tab. I select SQL Server as the db type and select the server where it is running. SQL server service is running and I can successfully test the connection. When I try to create the SpaceObServer database I get an error saying "Create Database failed:Some file names listed could not be created. Check related errors ". What could be the problem ?

This error message comes from the SQL server, not from SpaceObServer. There are several reason that can cause this error message, e.g. insufficient disk space or insufficient access rights of the SQL server for creating the database files. Please check the Windows event log for related error messages. A Google search with the exact error message text might also help.