Knowledge Base


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All entries (Page 14 / 15)

After I ran the scan and received the results of the search I need to print the results. How do I print results or export them to file?

You can print, save or copy the list using the appropriate buttons in the menu bar or the right click menu.

I am a licensed user of TreeSize. Do you have a mailing list or newsletter to follow-up new versions? Do you send e-mail to your previous customers when you release new versions?

By default customers will be informed about new updates by email, unless this feature was deactivated in the personal settings of our customer's area. In addition to that, TreeSize regularly checks if there is an update available and notifies you about.

When I scan my C: drive, I get 1289Mb [files] at disk root. But when I explore c:\, I only see few files and explorer say 38.5KB. And 1,2GB are really used. Where are theses files ?

Most likely your Explorer Options are set to show hidden and system files. You can however see these files on the "Details" tab of TreeSize. You will probably find a very large file named "Pagefile.sys" there which is the swap file of Windows.

Until a week ago when I opened Treesize I saw a nice overview in the left side with all network drives and space left in percentage.

Unfortunately this overview has disappeared somehow. How can I make it visible again?

To activate the "Drives List" in the bottom left corner of TreeSize again, please click the "View" tab and ensure "Drive List" is checked in the "Show or hide" group.

Note: The Drive List features its own ribbon tab that becomes visible and active as soon as the Drive List was clicked. The ribbon tab provides various options that are directly related to the Drive List.

The radio box "Make Treesize column in Explorer Details View available " is not active.Explorer Context Menu is enabled, but Explorer Column option is "greyed " out. Why can 't I enable this feature ?

Are you using Windows Vista? Unfortunately the Explorer column is not supported under Windows Vista because Microsoft removed the interface for adding columns to the Windows Explorer.

The Explorer column is not supported on 64 Bit Windows XP/2003 by TreeSize V4 but will be supported by TreeSize V5.

Is there a French version of TreeSize available?

We are sorry, but a French version is currently not available.

How can I move / transfer a TreeSize license to another PC?

First ensure that you have the TreeSize installation file and your personal installation key. Both are available within your maintenance period in our customer area:

You can now uninstall TreeSize Professional on your old computer and install it on your new computer.

If you would like to move your user settings from your old computer to your new computer as well, please open the application (File) menu of TreeSize and open the sub menu of the "Options" dialog (small arrow to the right). In the sub menu, please select "Export". A dialog will open that lets you chose a target destination for the TreeSize settings file.

After copying the settings file to the new computer, open TreeSize and open the options sub menu again. Now click "Import" and select the settings file.

I want to run a scheduled task every week without the need to rename the file before it 's overwritten. Is there a method to name the file in a date format?

You can do this with the command line switch "/DATE"

This switch will add the current date to all file names occurring after it on the command line. This is useful if you want to do scans regularly every night or every weekend. If you want the date included in all filenames, then /DATE should be your first command line option. The following example will scan the network path \host\share and save the result to a file like C:\scans\name_03-12-20_1550.xls:

tsizepro.exe /DATE /EXCEL "C:\scans\name.xls" "\host\share"

Can I use TreeSize on a 64 bit Windows?

Yes, TreeSize works fine on 64 bit systems. For users of TreeSize Professional, there is even a native 64 bit edition of TreeSize available.

Where is the history data stored ?

The information to generate the TreeSize "History" chart is stored in the XML file "scanhistory.xml". It is located in the local user settings:
"%APPDATA%\JAM Software\TreeSize Professional\"

Is there a way to get a summarized listing of all the owners for files/folders down an entire folder tree? The top-level folder gives the owner for that folder, but various sub-folders can have other owners and I 'm looking to get a summarized listing of all the various people that may have files/folders below a top-level folder.

Under Tools / Options / Export you can define which column should be part of the exported data. Please activate the column "Owner" here for all export types, and also enable the option to include single files in the export.

We have another product called SpaceObServer which is designed for large servers and continuous reporting. It regularly collects the necessary data using a background system service and stores it in a SQL database. It uses less RAM than TreeSize and the reporting capabilities are faster and more flexible because it is built on a database and collects data on file level. And of course reports can be created much faster from the SQL database. If you are interested, please visit:

Where can I find updates ?

Use "Help > Check for update" to find out if thereis a newer versions available and to install it.

You can download new versions within your maintenance period for free. If your maintenance expired you can renew it also in our customer’s area: