Knowledge Base

TreeSize



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TreeSize does not follow symbolic links pointing to another drive and in our DFS tree, it shows 0 KB for these links. Can this be changed?

You can change the behavior by check-marking the option "Tools > Options > Scan > General > Follow Mountpoints and external symbolic links"

I want to analyze the size and growth (via xml report compare) of a specific set of folders. Is it possible to save a selection of folders to scan on the same drive? There are like 80 folders out of 120 that need scanning.

You currently cannot save a set of subfolders to an XML file. If the unwanted folders all match a certain pattern, you can define an exclude filter in the "Options" of TreeSize.

To monitor the size and growth of certain folders continuously, we would like to recommend our product SpaceObServer.

The 64bit version of TreeSize Professional crashes immediately after start after installing Windows 10 Update KB4019472.

This issuewasintroducedwithupdate KB4019472 for Windows 10 Version 1607 (Anniversary Update) and Windows Server 2016 and KB4016871 for Windows 10 Version 1703 (Creators Update). Please note, that newer cumulative updateslike Windows 10 version 1709 would also contain this update.
A full list of cumulative updates whichcontain or replace KB4019472can be found in the Windows Update Catalogon the 'Details' tabat https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=970dc0b3-07a2-4434-8df0-9008dcdc9f36
For KB4016871, please see https://www.catalog.update.microsoft.com/ScopedViewInline.aspx?updateid=de9d0092-4e6d-48e1-abfd-743377522db0
Please note that this would affect all newer versions of Windows since 1709 (Creators Fall Update) as well.

The error only occurs with the 64bit version of TreeSize, not affected is the 32bit version of TreeSize.

Since V6.3.6 TreeSize is compatible with Windows 10 and Server 2016 with update KB4019472. Customer with valid maintenance can get download the latest version of TreeSize, which is compatible with Windows 10 in your customer area at: https://www.jam-software.com/customers/

Do not install Windows 10 Update KB4019472 if you intend to use an older version of TreeSize.

I was wondering if it was possible to have the "Check for Update" button disabled or removed from the Help menu.

The "Check for Update" button in the "Help" menu can be hidden in two ways:

Running TreeSize with special command line options

If you execute this command line after the installation, the "Check for Update" button will be no longer available:

TreeSize.exe /NOGUI /ShowCheckForUpdate False /SAVESETTINGS

Please add the full path to TreeSize.exe, e.g.
"%ProgramFiles%\Jam Software\TreeSize Professional\TreeSize.exe"

Please note: Use the following command line call to deactivate the automatic check for update:

TreeSize.exe /NOGUI /CheckForUpdateOptions\CheckForUpdatesAutomatically False /SAVESETTINGS

Deploying a configuration file

First you need to edit the XML-based configuration file of TreeSize. The configuration file is located at the following path by default:

%APPDATA%\JAM Software\TreeSize Professional

(Please note that %APPDATA% is an environment variable that will be resolved automatically by Windows if it is entered in the address bar of the Windows Explorer.) 

Before proceeding, please ensure TreeSize is closed.

In the folder above, you will find a file called "GlobalOptions.XML" Please open the file with a suitable text editor (Notepad, Notepad++,...) and search for the following line: <ShowCheckForUpdate>True</ShowCheckForUpdate>

Please set the value "True" to "False". If you start TreeSize again, you will notice that the "Check for Update" button is no longer available.

Please note: In order to deactivate the automatic check for update in the configuration file change the following value from "True" to "False"
<CheckForUpdatesAutomatically>True</CheckForUpdatesAutomatically>

Is TreeSize available for Android?

Thereis no TreeSize App for Android. But you can scan your mobiledevice using the TreeSize Windows desktop app,if your mobile device is connectedto your PC via USB and isunlocked. For more details on this subject please visit our web page.

Are there any known problems when using TreeSize Professional on a Citrix server?

TreeSize Professional runs in a Citrix environment, there are currently no known problems. Please note that you need one license for each Citrix client in which TreeSize Professional can be started.

How do i know that the scan of a path is finished?

If the small blue progress bar left of the root node disappears, the scan is finished. Duriong a scan the small hourglass on top of the folders indicate that the folder is not fully scanned.

What ports will need to be opened in the firewall to allow scanning a remote server?  

Typically our products use the same ports and protocols as Windows Explorer. Port 445 is needed for SMB/CIFS communication. Ports 137-139 are needed for NetBios/Name resolution only . Without it you will have to access machines by IP address opposed to NetBIOS name. Example \\192.168.1.100\share_name opposed to \\my_file_server\share_name. So port 445 is sufficient if you can work with IP addresses only.

I am a registered user. How do I download upgrades if I want to run the latest version?

In our customerarea you can download the full version of your registered software, get the installation password, update your personal data or purchase updates to the next major version for a reduced price.
https://www.jam-software.com/customers/

The exported files generated through a scheduled Treesize scan differ from those I generated in the user interface. How can I make sure the export have the same format?

The reason for this is usually that the task is running under a different user account than the TreeSize user interface. One possibility would be that either is running as Administrator while the other is not. 


You can ensure that the task uses the same settings for all users by exporting your current options from the UI via "Home" > "Options" > "Export" and using that file for your task as well. You can then use the TreeSize task scheduler dialog to modify an existing task and select "Use saved options" in combination with your exported options file.You can also manually modify the task via the Windows Task Scheduler and append the command line argument /OPTIONS <pathToOptionsFile>.

Does Treesize Professional allow to search for files or folders to that a certain user has access to?

We are sorry, this is currently not possible. What you can do is perform a full export of the directory tree in the TreeSize main module, or of a result list of the TreeSize File Search, to Excel, and then use Excel Auto-Filter feature to filter the files in question.

TreeSize Professional shows the error ".NET Framework not installed - This application requires a higher version of .NET Framework to work properly." on startup and then terminates.

TreeSize Professional requires version 4.0 of the .NET Framework to work properly. Please make sure that the current .NET version is installed. During its installation TreeSize Professional checks the available .NET version. If necessary, TreeSize will update the framework automatically.