Beschreibung

SmartCallMonitor Professional

SmartCallMonitor Freeware

Client-Server Installation

Can be installed on a server that manages all available TAPI lines. Other SmartCallMonitor Professional instances can retrieve call information and line information over the network from this server.

Not available.

Contact Lookup in Database

Contact lookup is available for OLE/ODBC databases.

Not available.

Contact Lookup in CRM System

Using a JSON interface, that is provided by most CRM systems, caller information can be retrieved.

Not available.

Record Calls in CRM System

Using a JSON interface, that is provided by most CRM systems, call information can be recorded.

Not available.

Connection to Outlook

SmartCallMonitor can work together with an existing Outlook installation.

Not available.

Integrate External Application

An external application can be executed, if needed with a command line parameter like the caller number.

Not available.

Send Web Request

A website can be called with parameters like the caller number.

Not available.

Statistics for Call History

Several statistics give a detailed overview on amount and duration of calls.

Not available.

Data Export

Call history and contacts can be exported as Excel, PDF, CSV and HTML documents. Statistics can be exported as JPEG images.

Not available.

Hotkey for dialing from other applications

A global hotkey enables the dialing of selected numbers in other applications.

Not available.

Quick Dialing Functions in SmartCallMonitor

Numbers can be dialed with one click from SmartCallMonitor.

Not available.

Control and monitor TAPI lines

Unlimited number of TAPI lines can be monitored and controlled.

Only one TAPI line can be monitored and controlled.

Call History

The complete call history is available.

Only the last 100 calls are visible in the call history.