Terms & Conditions

by JAM Software GmbH for online-orders

The following supply and sales conditions govern the business relationship between JAM Software GmbH, Am Wissenschaftspark 26, 54296 Trier - referred to in the following as JAM Software - and the customer for online-orders. For customers in Germany the German version of our terms and conditions is binding.

  1. Coverage

    The following terms and conditions apply to the business relations between JAM Software and the customer in the version at the time the order was placed. Deviating regulations are not recognized by JAM Software unless they have written confirmation by JAM Software.

  2. Conclusion of contract, revocation

    The contract between JAM Software and the customer is concluded as soon as the customer confirms intention to purchase by processing the payment or sending the signed fax form and when JAM Software confirms the order by the delivery of goods or login details via email. All objects of purchase remain property of JAM Software until full payment is received.


Instructions on withdrawal

  1. This cancellation policy applies to any order of digital content on the websites www.jam-software.de, www.jam-software.com, and www.jamsoft.net

  2. Right of withdrawal

  3. You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which you entered the contract.

  4. To exercise the right of withdrawal, you must inform us,

    JAM Software GmbH
    Am Wissenschaftspark 26
    54296 Trier
    Germany
    Managing Director: Joachim Marder
    VAT ID: DE234825349
    Commercial register number: HRB 4920 (AG Wittlich)
    Tel: +49-651-145653-0
    Fax: +49-651-145653-29

    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter send by post, a fax or an email). You may use the attached model withdrawal form, but it is not obligatory.
    To meet the deadline for withdrawal, it is sufficient for you to send your message concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  5. Effects of withdrawal


    If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

  6. End of the instructions on withdrawal


  7. This cancellation policy applies to any order goods sent in one shipment on the websites www.jam-software.de, www.jam-software.com, and www.jamsoft.net

  8. Right of withdrawal

  9. You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period will expire after fourteen (14) days from the day on which you entered the contract.
  10. To exercise the right of withdrawal, you must inform us,

    JAM Software GmbH
    Am Wissenschaftspark 26
    54296 Trier
    Germany
    Managing Director: Joachim Marder
    VAT ID: DE234825349
    Commercial register number: HRB 4920 (AG Wittlich)
    Tel: +49-651-145653-0
    Fax: +49-651-145653-29

    of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter send by post, a fax or an email). You may use the attached model withdrawal form, but it is not obligatory.
    To meet the deadline for withdrawal, it is sufficient for you to send your message concerning your exercise of the right of withdrawal before the withdrawal period has expired.

  11. Effects of withdrawal

    If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will carry out this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
    You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  12. End of the instructions on withdrawal


Liability

The application of products purchased from JAM Software is strictly forbidden if people may be harmed when the products fail.

Updates & Support

Updates and support are free within the selected maintenance period after purchase. You are allowed to use the software as long as you want to. If your maintenance expires you will receive no more free updates or support, but you will be able to purchase a renewal for a reduced price in our customer's area. Maintenance includes support by email and phone during our business hours and the online availability of the licensed software and installation keys.

Closing Provisions

  1. Choice of law, place of fulfillment and jurisdiction

  1. The law of the Federal Republic of Germany applies, the UN sales law is excluded.

  2. For consumers entering the contract not for business or professional reasons, the local laws apply only if the protection they guarantee is not overruled by local laws of the consumer's place of residence.

  3. If the customer is a businessman or a legal entity of either public law or a special public fund, Tier, Germany shall be the solely place of jurisdiction for all disputes arising from the contractual relationship.

  4. The same rule applies if a customer has no general place of jurisdiction within the Federal Republic of Germany, or changes his general place of jurisdiction or place of residence to a place outside of the Federal Republic of Germany, or his place of residence is not known by the time the complaint is filed. This is subject to the proviso that JAM Software GmbH can also take legal action against the customer at any other legal place of jurisdiction.

  1. License Agreement

    The license agreement shown at installation of our software applies to all software as well. The licensing rules complement these terms and conditions. If terms and conditions and license agreement contradict each other, the license agreement applies.