FAQ & Knowledge Base

Welcome to our Knowledge Base. Search or browse through the topics below to find answers to your questions.

Categories: SmartPOP2Exchange | Exchange Server Toolbox | Show all categories

Third Party virus scanner no detection

Question / Problem

Unfortunately I cannot get my virus scanner to detect the test virus. Which settings do I need to change?

Answer / Solution

General settings for each third party virus scanner that you want to use are:

  1. If a virus is found (files and archives), no user interaction (asking) may be required. Select "Delete file" or "Rename/Move file".
  2. Disable any scanning of POP3/IMAP and SMTP protocols. This option is usually described as "Scan inbound/outbound email".

You can also use the integrated ClamAV virus scanner in addition to your own.