SmartCallMonitor easily adds the functionality of a telephone system to your TAPI-capable devices and transforms your phones and computers into a modern and highly efficient CTI solution. Get your powerful solution for a modern telephony system.
Use Case for Server:
Is the server equipped with a TAPI interface and you want other computers to have the TAPI functionality too? Install the software on all connected computers. The data of the calls is retrieved by the server and the calls are controlled centrally. There is no need for the TAPI interface on every computer anymore!
Use Case for Computers With a TAPI Interface:
A sales, customer support employee can forward a call to the colleague who has been identified by SmartCallMonitor as the responsible account manager using the information from the database. The smart solution communicates between the computers that are connected to a TAPI device.
4 stars out of 5
SmartCallMonitor mostly shines if used in a big business where information mostly goes about through phones. Most time is spent configuring the contacts database, but once this is done, the application handles everything else, providing details you request. Read the complete review.